Any no heat condition with the highest priority given to customers with no heat in any weather condition below freezing. A summer-time emergency would include failed air conditioning equipment in commercial businesses and residences requiring cooling for medical equipment. Any plumbing leaks or backups of any kind. No hot water is generally not considered a true emergency. We are available 24/7/365 for your peace of mind.

Your furnace or central heat pump system more than likely is experiencing a failure-to-fire condition which has placed the system either in a soft or hard lockout. This could be caused by a clogged filter, ignition failure, failed blower motor, frozen exhaust or clogged condensate drain. If you’re getting cold air from your vents, give us a call to diagnose and resolve your problem.

Storm-related outages and power surges can damage circuit boards, especially in ductless inverter heat pump systems without the use of a “buck boost transformer” or over current protection device either installed on your main electrical panel or at the disconnect serving that piece of equipment. In southern Maine, depending on the town, supply voltages already run high at 249-251 volts. Most 240V equipment damage occurs above 253 volts, even for a split second. Improper grounding during installation or from rodents can cause the “signal ground” to be lost causing the unit to spike current and cause inverter losses.

Certain events, like power outages can’t be avoided, but you can take the proper steps to reduce the likelyhood of an emergency occuring. Annual, bi-annual (seasonal) or quarterly maintenance is the best prevention tactic to identify problems before they occur. Our technicians will look for any signs of wear and test equipment during servicing to catch worn components or airflow issues before they get worse. With heating equipment, its best practice to keep any combustibles at least 18-24” away (state code). Heat pump condensers shouldn’t be blocked with plants nor should multiple condensers be rejecting heat or blowing air into each other.

Yes, Coastal Climate Controls LLC carries a vast array of licenses within Maine & New Hampshire. We are licensed for Fuel Oil up to 15GPH, Natural Gas & Propane Appliance Service and Connections, Large Equipment (over 500K BTUs/hr), Propane Tank Installations and Outside or Underground Gas Piping, Residential and Commercial Plumbing and Electrical for heating and cooling equipment only. We carry extensive insurance coverage to protect both our clients and employees from any unforeseen incidents during service or installations, offering peace of mind knowing you’re covered. If you have any further questions, please reach out to us directly.

For most oil and gas-fired heating or water heateing equipment once a year is suitable. Generally before the start of “true heating season”. August-October is ideal, but ultimately is determined by scheduling constraints. Heat Pumps or air conditioning only equipment tied into central air systems can either be once or twice a year depending on your homes’ needs. Ductless heat pumps in a residential setting are typically once a year however when installed in a commercial setting could be as high as quarterly depending on where the indoor unit is installed. Heat pump water heaters are often the most overlooked system. We will flush the tanks every year and remove the top cap of the system to clean the heat pump and replace the anode rod if necessary. Unfortunately we’ve seen many water heaters die early due to improper regular service.

Generally yes. All new equipment is subject to an on-site inspection to ensure we are taking on a safely installed system. If there are any outstanding code or safety issues, we will notify you. We will be glad to look over any warranties you have with your current or past provider. We don’t steal customers from other companies.

Before your appointment, please clear the area around the equipment. Ensure pets are secured and create access to any shut off valves if needed. We will provide ladders and drop cloths for any attic access without a staircase.

Yes, we offer our residential and commercial customers free estimates for replacing or installing any new heating, cooling or ductless equipment, plumbing rough-ins or finish plumbing work. Heat load calculation information is provided to the customer upon acceptance of proposals.

Yes, we provide discounts for seniors, our military veterans and their families, multi-properties and referrals. Contact us for more details.